Facebook X-twitter Youtube

Privacy Policy

Last Updated: August 23, 2026

New Patient Group (“New Patient Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through newpatientgroup.com (the “Website”).

This Privacy Policy explains what information we collect, how we use it, how we share it, how we communicate with you, and the choices you may have regarding your personal information.

New Patient Group serves customers throughout the United States. This Privacy Policy is intended to apply to visitors and users of our Website throughout the United States, subject to any additional rights provided by applicable state or federal law.

1. Information We Collect

When you voluntarily submit information through our Website, we may collect:

  • Name
  • Email address
  • Phone number
  • Practice name or company name

We collect this information when you submit a form, request information, contact us, subscribe to communications, or otherwise voluntarily provide information through the Website.

We may also automatically collect certain technical information when you visit our Website, such as your IP address, browser type, device information, pages visited, and general Website usage information. This information may be collected through cookies or similar technologies.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and requests.
  • Contact you regarding your inquiry.
  • Provide information about our services.
  • Communicate with you regarding our services.
  • Send requested text messages and other communications.
  • Manage and maintain our business relationships.
  • Improve our Website and services.
  • Maintain records of communications and inquiries.
  • Protect the security and integrity of our Website and systems.
  • Comply with applicable legal and regulatory requirements.

We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

3. Text Messaging and SMS Communications

If you provide your mobile phone number and separately consent to receive text messages from New Patient Group, we may use your phone number to send SMS/text messages related to your inquiry, communications, services, appointments, requests, or other information for which you have provided consent.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of SMS communications at any time by replying STOP to a message you receive from us. After you send STOP, we may send one additional message confirming that you have been unsubscribed. You will no longer receive SMS messages from us unless you provide a new consent.

For assistance with text messaging, reply HELP to a message from us or contact us using the information provided in the Contact Us section.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

We may use a third-party service provider to facilitate SMS communications on our behalf. Your phone number and related communication information may therefore be processed by that provider as necessary to deliver the requested messages.

4. We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information.

We do not sell your name, email address, phone number, practice name, or company name to third parties for their own marketing purposes.

5. How We Share Your Information

Personal information submitted through our Website may be shared with HubSpot, our customer relationship management (CRM) and data-management service provider.

HubSpot helps us securely store and manage information submitted through our Website and manage communications and inquiries.

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests.
  • Protect our rights, property, or safety, or the rights, property, or safety of others.
  • Detect, prevent, or address fraud, security, or technical issues.
  • Support a business transaction, such as a merger, acquisition, financing, or sale of assets.

We do not authorize third parties to use your personal information for their own independent marketing purposes.

6. HubSpot and Service Providers

We use HubSpot as a service provider to help us manage contact information, inquiries, and communications.

Information submitted through our Website may be transmitted to and stored by HubSpot on our behalf.

We may also use third-party service providers when necessary to operate our Website, manage communications, provide SMS functionality, maintain our systems, or provide related business services.

These service providers may have access to personal information only as reasonably necessary to perform services on our behalf.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the personal information we collect against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of your personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, resolve disputes, comply with legal obligations, and enforce our agreements.

The length of time information is retained may vary depending on the nature of the information and the purpose for which it was collected.

9. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to support Website functionality, understand Website usage, and improve the user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

10. U.S. State Privacy Rights

Certain states provide residents with specific rights regarding their personal information. Depending on your state of residence and applicable law, you may have rights that include:

  • The right to know or access personal information we collect about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of personal information, subject to applicable exceptions.
  • The right to obtain a copy of certain personal information.
  • The right to opt out of certain types of data processing where applicable.
  • The right to appeal certain decisions regarding your privacy requests.
  • The right to exercise applicable privacy rights without unlawful discrimination.

Because privacy rights vary by state and may be subject to legal exceptions, we will evaluate each request based on applicable law.

To exercise an applicable privacy right, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you provide your contact information, we may use it to respond to your inquiry and communicate with you regarding our services.

Where required by applicable law, we will obtain appropriate consent before sending certain marketing communications, including marketing text messages.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Opting out of marketing communications does not prevent us from sending communications that are necessary to respond to your inquiry or maintain an existing business relationship.

12. Children’s Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us through the Website, please contact us so that we can take appropriate steps to address the information.

13. Third-Party Websites

Our Website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, applicable laws, or services.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Your continued use of the Website after an updated Privacy Policy is posted constitutes acceptance of the revised policy to the extent permitted by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us through the contact information provided on newpatientgroup.com.

New Patient Group
Website: newpatientgroup.com